Member Services Representative

Experience And Skills

Requirements:

• Bachelor’s degree.
• Experience in customer service and/or call center environment.
• Demonstrated empathy, adaptability, and a passion for delivering exceptional customer experiences.
• Friendly, courteous, helpful, patient, enthusiastic, and resourceful.
• Strong judgment and professionalism; ability to interact confidently with all levels of staff and customers.
• Excellent verbal and written communication skills.
• Positive interpersonal skills; collaborative team player.
• Ability to organize and manage multiple tasks and priorities.
• Proactive problem-solving mindset: anticipates issues and identifies solutions.
• Strong computer skills, including Microsoft Office Suite, web platforms, and database systems. Familiarity with issue tracking software (e.g., Jira Service Management) is a plus; training will be provided as needed.
• Ability to travel out of state and overnight on occasion, if requested.
• Commitment to AMC’s values and continuous improvement culture.
• Ability to travel out of state and overnight occasionally, by all modes of transportation including car, plane and train.
• Physical: primarily a desk-based role, requiring extended computer use. Work involves sitting, talking, hearing, and typing, with visual acuity required for keyboard usage, data analysis, and computer terminal operation. Occasional light lifting may be necessary. AMC provides reasonable accommodations to qualified individuals with disabilities to perform the essential functions of their job. Reasonable accommodations will be determined on a case-by-case basis.

Why You’ll Love It Here:

AMC was founded on the core values of Caring, Mutual Trust, Respect, and Integrity. Employees will enjoy being part of a team that embraces a high-performance culture and fosters accountability, personal growth and client success.

Our wide range of benefit offerings include:

• Generous paid time off (20+ days!)
• 12 paid holidays
• Medical, vision and dental options, along with life insurance and an Employee Assistance Program.
• Financial wellness benefits including 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
• Professional development, tuition & certification assistance; internal advancement opportunities.
• Commitment to Diversity, Equity, Inclusion and Belonging.

Compensation:

• $24.50 per hour.