Member Service Representative

About the job

Insight Global is seeking a Remote Member Support Representative for a client that is one of the largest telehealth networks of registered dietitians in the country. The goal of this client is to help people transform their lives by making meaningful changes to their eating habits and lifestyle meeting with a Registered Dietitian virtually. As a member of their support team, you will play a crucial role in this mission. You will be at the front lines, working directly with members who call in to help them reschedule appointments, answer their questions, and create an unforgettable experience that empowers them to take control of their health. Every conversation you have will be a chance to make a real difference in someone's life, and to inspire them to embrace the transformative power of food as medicine. You are the first point of support that most people will have, so your ability to connect with people is crucial. This is a phone support role, but being able to effectively communicate via email/chat in a clear and concise way with leadership and external members is required. Training will be Monday-Friday from 7:00AM-3:00PM PST the first four weeks. The shift after training will be one of the below: 1) Monday-Friday from 8:30AM-5:00PM PST. 2) Sunday-Wednesday + Saturday (off Thursday and Friday) from 8:30AM-5:00PM PST. The main responsibilities include: · Answer inbound calls from members and address any support questions they have · Handle 60-70 tickets per day · Reschedule and schedule appointments for members when requested on the call · "Upsell" by scheduling packages of visits while members are on the phone · Accept calls from Registered Dietitians at the end of their appointments to assist the member they just met with in setting up their next appointment · Assist Registered Dietitians with scheduling and rescheduling members as needed · Address any questions or concerns that members may have about tele-nutrition