Junior Benefits Specialist (Full Time 100% Remote)

About the job

Position Description & Qualifications

As a Full Time Junior level Benefits Specialist, you will answer incoming calls and emails from customers about administrative actions, including educating and advising callers on their military benefits and resources available to them and their families.

This position is contingent upon your ability to maintain/transfer an active NACI clearance.

This position is 100% Remote in the National Capital Region.

In This Role, You Will

• Identify and coordinate advocacy on behalf of Veterans, Active and reserve service members, or their Family members in a particular subject area (e.g., Military benefits).
• Determines the nature of the inquiry to provide accurate and concise answers.
• Provides information requested or refers the client to appropriate military or community resources.
• Provides prompt and empathetic communication with the customer via phone, and email.
• Become familiar with the Benefits Library at the MyArmyBenefits or MyAirForceBenefits websites.
• Respond to complex questions that require detailed research and understanding of Department of Defense (DOD) and Veteran Affairs (VA) policies and regulations.
• Documents all client interactions in a customer relationship management (CRM) program and provides researched, documented answers to callers and anyone requesting questions about military benefits.
• If applicable, be involved in facilitating retirement estimate calculations utilizing related software.

To Be Successful In This Role, You Will Have

• A U.S. citizenship.
• A NACI submittal with favorable adjudication.
• A Bachelor's degree required.
• A minimum three (3) years of experience administering benefits programs.
• An excellent verbal and written communication skills.
• A strong understanding of the Veteran Affairs benefits and compensation programs.
• Good analytical and problem-solving skills.
• An excellent time management skills with a proven ability to meet deadlines.
• The ability to be an active listener who can adapt to caller persona and adjust approach/explanations accordingly.
• To be proficient with Microsoft Office Suite or related software.
• Customer Service experience.
• To work self-sufficiently and productively.
• Experience with Military Benefits is a plus.
• To provide own internet service and cell phone.
• To be available during these work hours: 0800-1700 ET.

If you are interested in supporting and working with our personnel across the globe on a passionate, talented, and diverse Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!