Grocery Onboarding Coordinator

About the job

Title: Regional Grocery Onboarding Coordinator - 26792

Location: San Francisco, CA (Remote Eligible, Time Zone Flexible)

Classification: W2 under Staffing Supplier

Schedule: 9:00 AM – 5:00 PM

Contract Duration: February 5, 2026 – December 31, 2026

Compensation:$52.59/hour

Visa Sponsorship: Not provided

Position Overview

A regional operations team is seeking a Regional Grocery Onboarding Specialist to own the onboarding process for new regional grocery merchant partners using an integrated commerce platform. This client-facing position is responsible for managing all project steps from onboarding through the first 30 days post-activation, and for maintaining strong working relationships with integration partners. The role is ideal for a highly organized communicator who thrives in a fast-paced environment and excels at tracking multiple projects and schedules simultaneously.

Key Responsibilities

• Oversee the full end-to-end onboarding process for new regional grocery merchants, ensuring a seamless experience from initial setup to successful activation.
• Serve as the main point of contact for both merchant partners and external integration representatives, maintaining proactive communication and coordinating weekly task reviews.
• Track onboarding progress using project trackers, identify and address blockers, and facilitate timely issue resolution with all stakeholders.
• Communicate with relevant internal teams (such as catalog/data management) to ensure accurate and consistent information transfer for merchant integration.
• Monitor merchant progress during the first 30 days on the platform and ensure satisfaction and operational success.
• Organize and participate in regular calls with integration partners to review outstanding tasks and troubleshoot challenges.
• Provide detailed, external-facing project updates and account management support.
• Maintain a high level of organization amidst multiple concurrent projects and shifting priorities.

Requirements

• 1–2 years experience in project coordination, project management, or customer success with client-facing responsibilities.
• Proven organizational skills and a demonstrated ability to manage multiple projects simultaneously in a fast-paced environment.
• Experience using project tracking systems or CRMs (Salesforce or similar platforms is a plus).
• Effective external communication skills, including leading client meetings and coordinating with integration partners.
• Strong attention to detail, efficiency, and an ability to control shifting workflows.

Desired Qualities

• Excellent communication and interpersonal skills
• High efficiency and organizational discipline
• Enjoyment of a fast-paced environment
• Comfortable with multi-tasking and dynamic schedules