Exchange Operator (Remote)

About the job

Find your calling at Mercy! This is a frontline position to the Mercy Physician Exchange and Referral Team. Answers incoming exchange calls for both Mercy Integrated and non-integrated providers originating from providers, patients, family members, facilities, and provider offices. This is a 24/7 Department serving the Mercy and non-Mercy medical community. This team provides after-hours emergency call relay and incoming referral calls for those seeking a new Mercy PCP or specialty provider. Documents patient information to dispatch to on-call provider for prompt medical care.

Position Details

• This is a REMOTE position but requires someone in the Missouri footprint due to occasional onsite meetings! *

Qualifications

• Experience: 1 year of customer service experience is required.
• Education: High school diploma or GED is required.
• Certifications: None.
• Other: Experience with computers and Microsoft Office is preferred.

Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.