Entry Level Courier

Job Overview: Entry Level Courier We are seeking reliable and motivated Entry Level Couriers to support our growing operations. As a Courier, you will represent Virtucom by transporting devices, documents, and equipment between clients and our facilities. You will play a vital role in ensuring the timely, secure, and professional handling of technology critical to K-12 education.

No prior courier experience is required — only a valid driver’s license, a clean driving record, and a commitment to customer service and reliability.

Requirements Responsibilities:

• Pick up warrantied devices from clients and return them to Virtucom in a timely and professional manner.
• Verify and document device contents, ensuring items are properly labeled and secured for transport.
• Safely load, unload, sort, and organize deliveries.
• Operate company-supplied cargo vans responsibly, following all traffic laws and safety procedures.
• Use navigation systems to plan and execute efficient delivery routes.
• Maintain accurate records of all pickups and deliveries using company tools.
• Communicate promptly with dispatchers, fleet managers, and teammates to ensure on-time completion of assignments.
• Report any issues, delays, or mechanical concerns immediately to the appropriate team members.
• Adhere to all company policies regarding safety, data security, and confidentiality.
• Deliver professional, courteous service when interacting with clients and school staff.
• On days where there are no courier services, you are expected to assist other units within the department.

Job Requirements

• Ability to operate hand trucks, pallet jacks, and other warehouse equipment.
• Ability to lift or move heavy product(s) up to 50-75 lbs while using dollies/bins.
• Understanding of web-based applications and adaptability to software updates.
• Basic computers and networking skills.
• Strong knowledge of MS Windows operating systems/Google Suite of applications/Android OS
• Ability to interact with clients in a professional manner.
• Document all service requests as per company guidelines.
• Knowledge of commonly used tech support concepts, practices, and procedures.
• Strong customer, administrative, and organizational skills.
• Sense of urgency to resolve tasks/projects, meet or exceed service level agreements (SLA), and must possess good communication and customer satisfaction skills.
• High level of time management

Pre Hire Requirements

• Valid driver’s license and clean Motor Vehicle Record (MVR).
• Must pass a comprehensive background check.
• Reliable transportation and flexibility to work varying schedules.

Preferred Qualifications

• Previous warehouse, delivery, or operational experience.
• Familiarity with basic technology support practices.

Benefits

• Competitive Compensation
• Ability to convert from Hourly to Salary after a 90-day probationary period
• 401(k) plan with 4% company match**
• Medical, dental, and vision insurance**
• Company Paid Holidays**
• PTO package upon conversion (vacation, sick, and personal days)
• Opportunity for Career Advancement with promotion from within
• Comprehensive On-site Training
• Company 401k offered at 6 month tenue
• Medical insurance offered month following DOH
• Company Paid Holidays applies to employees converted to Salary

Salary Description

$14.00 - $19.00 / hour | $29,120 - $39,520 / year