Data Entry Specialist

About The Role The Data Entry Specialist in MI Business Operations plays a crucial role within the Medical Informatics team at Fujifilm Healthcare. This position is responsible for accurately entering, validating, and maintaining data related to customer support contracts and associated assets within enterprise systems such as ERP and CRM platforms. The role involves establishing and maintaining correct relationships between serial numbers, product IDs, and contract terms to ensure data integrity across billing, reporting, and service delivery processes. The specialist will perform regular audits, process contract renewals and amendments, and collaborate with cross-functional teams to resolve discrepancies. Attention to detail, familiarity with contract and asset hierarchies, and strong organizational skills are essential to succeed in this role. Reporting directly to the Manager of MI Operations, the Data Entry Specialist contributes to process improvements aimed at enhancing data quality and system integration.

Qualifications

• Associate degree or equivalent experience in business administration, data management, or related field
• Minimum of 2 years of experience in data entry, contract administration, or asset management
• Experience with ERP systems such as SAP, Oracle, or ServiceNow (preferred)
• Experience with CRM systems like Salesforce (preferred)
• Proficiency in Microsoft Excel and enterprise data systems
• Strong attention to detail and accuracy in data handling
• Understanding of service support agreements, warranties, and renewal processes
• Ability to handle high volumes of work during peak periods
• Effective communication and organizational skills
• Familiarity with support contract lifecycle processes and asset management (preferred)
• Basic knowledge of subscription or service revenue recognition terminology (preferred)

Responsibilities

• Enter and update support contract data in ERP, CRM, or contract management systems accurately and efficiently
• Establish, link, and maintain customer assets under support contracts, ensuring correct relationships between serial numbers, product IDs, and contract terms
• Verify contract start and end dates, coverage levels, and entitlements for each asset
• Conduct periodic audits of data to ensure consistency between contracts, service records, and billing systems
• Process contract renewals, amendments, cancellations, and terminations following established procedures
• Collaborate with operations and finance teams to resolve discrepancies in asset or contract data
• Maintain accurate digital and physical records in accordance with data governance policies
• Generate reports and dashboards to track KPIs such as contract coverage rates and active asset counts
• Support process improvements to enhance data quality and system integration related to contracts and assets
• Manage email inquiries within shared mailboxes, providing timely and accurate responses

Benefits

• Competitive salary package
• Comprehensive health insurance coverage
• Retirement savings plan
• Flexible work arrangements, including remote work opportunities
• Professional development and training programs
• Paid time off and holidays
• Supportive and inclusive work environment