Data Entry Specialist

About The Role

The Data Entry Specialist, MI Business Operations, plays a crucial role within the FUJIFILM Healthcare Americas Corporation Medical Informatics (MI) team. This position is responsible for accurately entering, validating, and maintaining data related to customer support contracts and associated assets within enterprise systems such as ERP and CRM platforms. The role ensures that contract details, asset records, and support agreements are correctly linked and up-to-date, facilitating accurate billing, reporting, and service delivery. The specialist will collaborate closely with operations, finance, and service teams to resolve discrepancies, process renewals, amendments, cancellations, and terminations, and support ongoing data quality initiatives. This position reports directly to the Manager of MI Operations and requires meticulous attention to detail, organizational skills, and familiarity with contract and asset management processes.

Qualifications

• Associate degree or equivalent experience in business administration, data management, or a related field.
• Minimum of 2+ years of experience in data entry, contract administration, or asset management.
• Experience with ERP systems such as SAP, Oracle, or ServiceNow preferred.
• Familiarity with CRM systems like Salesforce is advantageous.
• Strong attention to detail and high accuracy in data handling.
• Proficiency in Microsoft Excel and enterprise data systems.
• Understanding of service support agreements, warranties, and renewal processes.
• Excellent organizational and communication skills.
• Ability to work independently and manage high volumes of work during peak periods.

Responsibilities

• Enter and update support contract data accurately within ERP, CRM, or contract management systems.
• Establish, link, and maintain customer assets under support contracts, ensuring correct relationships between serial numbers, product IDs, and contract terms.
• Verify contract start and end dates, coverage levels, and entitlements for each asset.
• Perform periodic audits of data to ensure consistency across contracts, service records, and billing systems.
• Process contract renewals, amendments, cancellations, and terminations following established procedures.
• Collaborate with operational teams to resolve discrepancies in asset or contract data.
• Maintain accurate digital and physical records in accordance with data governance policies.
• Generate reports and dashboards to monitor KPIs such as contract coverage rates and active asset counts.
• Support initiatives aimed at improving data quality and system integration related to contracts and assets.
• Manage email inquiries in shared mailboxes, providing timely and accurate responses.

Benefits

• Competitive salary and comprehensive benefits package.
• Opportunity to work in a dynamic, innovative environment.
• Flexible work arrangements, including remote options.
• Professional development and training opportunities.
• Health, dental, and vision insurance coverage.
• Retirement savings plans with company contributions.
• Paid time off and holiday leave.

Equal Opportunity

Fujifilm is an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants receive consideration regardless of race, color, national origin, sex, gender identity, sexual orientation, religion, disability, veteran status, or any other characteristic protected by applicable laws. We encourage applicants from all backgrounds to apply.