Customer Support Specialist

About the job

Company Description

Integrass is a technology solutions provider specializing in customized, end-to-end IT solutions designed to give clients a competitive advantage. With services spanning app development, product engineering, cloud solutions, automation, testing, and infrastructure management, the company also offers easily deployable products to meet diverse business needs. Established in 2011, Integrass is a woman and minority-owned organization with operations across the United States, India, and Australia. Recognized for its exceptional growth, Integrass has been featured three times on the Inc. 5000 and the Orlando Business Journal’s Fast 50.

Role Description

This is a full-time remote role for a Customer Support Specialist. The specialist will be responsible for addressing customer inquiries, resolving issues to ensure customer satisfaction, and offering technical support. Key day-to-day tasks include troubleshooting, documenting solutions, analyzing customer feedback, and delivering excellent communication to build strong client relationships.

Qualifications

• Strong Customer Support and Technical Support skills aimed at effectively resolving customer concerns and managing technical issues.
• Exceptional Interpersonal and Customer Satisfaction skills with the ability to foster positive client relationships.
• Sharp Analytical Skills to assess and resolve customer inquiries efficiently.
• Proficiency in verbal and written communication, with an emphasis on clarity and professionalism.
• Ability to work independently in a remote environment with strong time management and organizational skills.
• Experience in utilizing customer relationship management (CRM) tools is a plus.
• Prior experience in a customer-facing role or technical support setting is preferred.

Requirements added by the job poster

• Accept a background check

• Authorized to work in the United States