Customer Support Specialist

About the job

Remote Customer Service Representative | Remote | $20 USD hourly

We're working with Liveops on this exciting opportunity. This role offers independent contractors the chance to provide remote tax software support, choosing their own hours and working environment. It's a fantastic opportunity for empathetic, tech-savvy individuals looking for seasonal work during tax season.

The Role

• Provide remote customer support for a leading tax software program

• Handle inbound calls, assess customer needs, and resolve issues

• Set your own schedule by self-scheduling 30-minute blocks

• Operate as an independent contractor, managing your own business

• Maintain a professional, distraction-free home office environment

• Potentially earn performance-based incentives throughout the season

What You'll Need

• Experience with inbound and outbound customer support, preferably in a call center

• Strong computer skills, including navigating multiple systems and documenting call notes

• Excellent communication skills and the ability to connect with diverse individuals

• Patience, empathy, and adaptability to changing procedures and tech

• Ability to provide services independently and for extended periods

• Own a Windows 11 (64-bit) PC with dual monitors, a USB headset, and webcam

What's On Offer

• Flexibility to choose your own hours and work from home

• Competitive hourly earnings up to $20 USD, paid per minute of talk time

• Opportunity to join a certification class for the upcoming tax season

• Autonomy as an independent contractor to manage your work-life balance