Customer Support Specialist

About the job

It's a new day with a new opportunity at 8am! About the role: 8am is looking for a professional and highly motivated problem solver to join our Customer Support Team. As a Customer Support Specialist, Payments, you will be responsible for ensuring every 8am customer receives consistent and reliable service and support though every interaction. Our ideal candidate has excellent interpersonal skills and is analytically minded, self-starting, detail oriented and skilled at solving problems and explaining complex issues.

About us: Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000's fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do:

• Answer inbound customer support calls and provide necessary product troubleshooting and support
• Timely response to incoming customer support inquiries via email, phone, and support ticketing system
• Ensure customers receive consistent and reliable service and support during every interaction
• Stay informed and knowledgeable regarding new product releases
• Document found issues and steps to reproduce
• Investigate issues reported by customers
• Educate our customers on how to use Mycase/LawPay/CPACharge products
• Other duties as assigned

About you:

• Bachelor's degree
• 2+ years experience in a customer support role
• Must have excellent interpersonal and professional communication skills; both written and verbal. Must be friendly, clear, and strong speakers.
• Maintain a high level of professionalism, integrity, and ethics
• Excellent time management and people skills
• Works well in a team setting
• Must be able to react positively to difficult situations
• Knowledge of Windows, PowerPoint, Word, Excel, or similar programs required
• Must be able to answer inbound support calls daily
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

Additional Information The pay range for this position is between $20 - $27 per hour. 8am is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge, skills, experience and education. This position is non-exempt and eligible for overtime.