Customer Support Specialist

About the job

About PushPress

PushPress is building the Intelligent Industry Ledger for boutique fitness.

We’re transforming how boutique gyms operate — and how the entire $100B fitness industry connects, transacts, and grows. Trusted by 5,000+ gyms and 500,000+ members, PushPress processes over $500M annually and is backed by Altos Ventures and Mucker Capital.

We're evolving from a traditional business system of record into an AI-powered Industry Ledger — an intelligent infrastructure layer that brings order to a highly fragmented boutique fitness industry. By unifying disconnected operators, workflows, and data into a single platform, we’re enabling faster decisions, new business models, cross-gym collaboration, and network effects that increase the value of every studio in our client base.

We’re a global team of builders, operators, and fitness fanatics on a mission to level the playing field for fitness entrepreneurs. If you're ready to help reshape an industry — let’s talk.

About The Role

The Customer Support Specialist is the first line of the PushPress customer experience, focused on speed, clarity, and care. Delivers fast, accurate responses while building long-term trust. Detail-driven, product-fluent, and accountable for queue health and SLA performance. Designed to grow product knowledge, problem-solving, and customer communication skills.

We are prioritizing applicants in Pacific Time (no WA), and Australia

What You'll Do

• Respond to incoming chats in Intercom for Core clients
• Triage and resolve or escalate issues as needed
• Follow up on snoozed and pending conversations
• Identify patterns and report trends to Support Lead
• Validate support articles, macros, and bot responses
• Collaborate with L1 and L2 teammates
• Stay informed on product changes and releases

What You'll Need

• Experience with tools like Zoom, Slack, and Intercom, and the ability to quickly learn new systems.
• Excellent problem-solving skills, with the ability to troubleshoot basic technical issues and provide clear, step-by-step solutions.
• Strong learning aptitude and a desire to grow and adapt to new concepts, tools, and approaches within customer support.
• Highly accountable, self-driven, and able to take ownership of tasks and follow through with minimal supervision.
• Comfortable providing support in one-on-one or small group settings, with the ability to explain technical concepts clearly and patiently.
• Detail-oriented and highly organized, ensuring that client interactions and support tasks are handled efficiently and accurately.
• A proactive attitude, constantly seeking to expand knowledge and improve skills in both customer support and the fitness industry.

$54,000 - $54,000 a year