Customer Support Agent

About The Role Work from home with TurboTax Product Expert is an engaging customer service role designed for individuals who are passionate about helping others and possess strong communication skills. As a TurboTax Product Expert, you will assist customers by answering their questions related to TurboTax products and tax return software. Your primary responsibilities will include guiding users through downloading, logging in, basic navigation, importing documents, printing, filing, and addressing simple tax-related inquiries. This role offers flexibility, allowing you to set your own schedule within designated hours, making it ideal for those seeking a work-life balance while earning a competitive hourly wage. You will receive comprehensive support and training, including a fast certification process, to ensure you are well-equipped to provide exceptional service.

Qualifications To succeed as a TurboTax Product Expert, candidates should possess the following qualifications:

• No specific accounting background is required; enthusiasm and eagerness to learn are key.
• Excellent communication skills, with the ability to articulate solutions clearly and empathetically.
• Strong problem-solving skills and the ability to understand customer needs.
• Self-motivated with the ability to work independently and manage your own schedule.
• Proficiency in basic computer skills and familiarity with online software platforms.
• Availability to work a minimum of 25 hours per week, with opportunities to work more if desired.

Responsibilities As a TurboTax Product Expert, your responsibilities will include:

• Providing knowledgeable support to customers regarding TurboTax products and tax software functionalities.
• Assisting users with downloading, logging in, navigating the software, importing documents, printing, and filing their tax returns.
• Addressing basic tax-related questions and troubleshooting common issues.
• Building rapport with customers by demonstrating empathy and understanding their needs.
• Maintaining a high level of professionalism and patience during customer interactions.
• Participating in certification training, which takes place over three days, to enhance your product knowledge and customer support skills.
• Supporting your assigned SME (Subject Matter Expert) during live calls and collaborating with Marketplace Performance Specialists for continuous improvement.
• Adhering to flexible work hours between 8 am EST and 12 am midnight EST, Monday through Sunday, to accommodate customer demand.
• Meeting or exceeding minimum weekly hours and performance standards to ensure customer satisfaction and team success.

Benefits Joining TurboTax USA as a Product Expert offers numerous benefits, including:

• Competitive hourly pay of $24 per hour, with an additional $5 per hour Turbo Bonus Boost available from April 9 to 15, with unlimited hours, provided minimum daily work requirements are met.
• A $405 certification bonus upon successful completion of the certification process.
• Flexible work schedule allowing you to choose hours that fit your lifestyle, with a minimum commitment of 25 hours per week.
• Fast certification process completed within three days, enabling you to start supporting customers quickly.
• Supportive work environment with dedicated SME and MPS (Marketplace Performance Specialist) advocates to assist you during live calls.
• Opportunities for professional growth and skill development in customer service and technical support.
• Work from the comfort of your home, eliminating commuting time and expenses.

Equal Opportunity

TurboTax USA is an equal opportunity employer committed to fostering an inclusive and diverse work environment. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability, or any other protected characteristic. We believe that a diverse team enhances our ability to serve our customers effectively and innovatively. All employment decisions are made based on merit, qualifications, and business needs, ensuring a fair and equitable hiring process for all candidates.