Customer Success Specialist - Remote

About the job

Customer Success Associate

At Tenor, we’re on a mission to make every employee more effective using AI. We work with enterprise teams to help leaders practice difficult conversations in realistic, dynamic simulations.

Our customers are the world’s biggest and best-known companies, and we wake up every day thinking about how we can make them successful with Tenor.

We’re hiring a Customer Success Associate to help customers get value fast—and to help us build the foundations of a customer success function that scales. This is an early-career role with real mentorship, meaningful ownership, and a clear growth path into broader customer-facing work.

You’ll be close to real customers and real product usage. You’ll learn how enterprise rollouts actually happen, how internal champions are built, and what makes adoption stick. You’ll help turn customer learnings into repeatable processes, better onboarding, and a smoother customer experience.

This role is perfect if you’re early in your career and want to become the kind of customer success pro who can operate in ambiguity, build trust, and drive outcomes.

What you’ll do

Help customers be successful

• Support onboarding and rollout preparation (materials, coordination, follow-ups)
• Help customers understand best practices and drive early adoption
• Track questions, risks, and action items so nothing falls through the cracks

Improve the customer experience at scale

• Help standardize onboarding and lifecycle workflows
• Create and maintain lightweight customer-facing resources (guides, templates, FAQs)
• Turn repeat issues into better systems, not repeated heroics

Be the connective tissue

• Shadow customer calls and help with notes, next steps, and internal alignment
• Surface product feedback and patterns from customers
• Partner with Product and Sales to keep the customer journey tight

Growth path

As you ramp, you can grow into:

• Owning onboarding for smaller accounts end-to-end
• Supporting business reviews and renewal/expansion prep
• Building simple adoption reporting and usage insights
• Leading enablement projects that materially improve retention and expansion

You might be a great fit if you…

• Are organized, proactive, and calm in fast-moving environments
• Communicate clearly and with warmth (written + verbal)
• Like working with people and improving systems
• Have 1–3 years in customer-facing roles (customer success, support, operations, training, program coordination, etc.)
• Are curious about AI and excited by a product that changes how people learn and lead

Benefits

• $75–90k salary + equity
• 100% covered medical/dental/vision + 401(k) + FSA
• Flexible PTO + parental leave
• Learning & development stipend
• Home office + commuter benefits
• Team offsites