Customer Success Specialist

About the job

Are you an expert in the world of high-end European furniture? Do you thrive in the intersection of luxury design and operational excellence?

Dexelance USA Corporation (formerly Italian Design Brands) is growing! As a leading conglomerate representing the pinnacle of Italian craftsmanship—including brands like Gervasoni, Meridiani, and Saba—we are seeking a Customer Success & Back Office Specialist to join our New York City team.

This isn't just a "customer service" role. We are looking for a logistics-savvy professional who understands the complexity of high-end case goods and the intricacies of international shipping.

What you’ll do:

• Manage the Lifecycle: From processing complex sales orders to overseeing the warranty and claims process.
• Bridge the Atlantic: Coordinate daily with our logistics teams in Italy, our US warehouse, and global freight forwarders.
• Master the Product: Develop a deep understanding of multiple SKUs and product configurations (focusing on furniture and case goods).
• Ensure Excellence: Provide the "white-glove" service our luxury clientele expects.

What we’re looking for:

• Industry Veterans: at least 2–3 years of experience in the high-end furniture industry is a must. Experience with European/Italian brands is highly preferred.
• Logistics Knowledge: You should be comfortable discussing freight claims, sea/air containers, and tracking data.
• Tech Savvy: Proficiency in Excel and Outlook is required (we test!), along with experience in ERP and CRM systems.
• Local to NYC: This is a full-time role based in our NYC HQs
• Note: This specific role focuses on furniture/case goods.

Why join Dexelance?

• Competitive salary + Annual MBO.
• Company's sponsored Medical, Dental, and Vision plan.
• 401K with Employer Matching.
• Generous PTO and a collaborative, international team culture.

Requirements added by the job poster

• 2+ years of Furniture and Home Furnishings Manufacturing experience

• Commute to this job’s location

• Accept a background check

• Authorized to work in the United States

• 2+ years of experience in Customer Service

• No need for visa sponsorship