Customer Success Specialist

About the job

🚨 We’re Hiring: Customer Success Specialist (Onsite - Chicago)

📍 Location: Chicago, IL (Onsite)

🕒 Full-Time | 🩺 Health Benefits | 🏖 PTO | 💰 Bonus + Commission Opportunities

Compensation

$60,000 to $70,000 base salary + Bonus and commission opportunities

Benefits

• Medical insurance
• PTO
• Growth opportunity within a fast growing healthcare technology company

About Looped

Looped is a patient engagement and education platform helping clinics improve patient communication, strengthen compliance, and drive measurable growth.

We partner with clinics across aesthetics, dental, wellness, longevity, chiropractic, and specialty medicine. Our team works directly with clinic owners and operators to implement and scale patient engagement strategies that create real operational impact.

The Opportunity

You know what a fully booked clinic day feels like.

Phones ringing. Providers double booked. Patients waiting. Devices running back to back. Expectations high.

And everything still needs to run smoothly.

We are hiring a Customer Success Specialist with real clinic credibility who understands operational pressure because they have lived it.

This is not a generic SaaS support role. Our clients expect a strategic partner who understands workflows, patient experience, aesthetic services, and medical devices and who is willing to continuously learn and raise the standard.

This role is onsite with opportunities to work remotely. We are looking for someone dependable, proactive, and committed to long term growth.

What You Will Own

• Full lifecycle management of clinic accounts from onboarding through long term partnership

• Strategic conversations with clinic owners and operators

• Product adoption, retention, renewals, and revenue growth

• Identifying workflow gaps and performance opportunities

• Clear documentation and cross functional collaboration

• Elevating the overall client experience

You will be the primary partner clinics rely on. Not a middle layer. Not a task responder.

Who Thrives Here

You have worked inside or closely alongside a clinic environment such as:

• Clinic Manager

• Patient Coordinator

• Medical Office Lead

• Practice Administrator

• Med Spa Operations

• Dental Office Management

• Specialty Medical Administration

You are comfortable discussing clinic operations, aesthetic services, workflow challenges, and medical devices.

You may not know every detail yet, but you are curious, coachable, and quick to learn.

You naturally:

• Take ownership without being asked

• Operate with urgency and organization

• Communicate confidently with leadership

• Spot inefficiencies and act on them

• Hold yourself to a high standard

• Want to grow with a team, not pass through one

Requirements

• Direct experience in aesthetics, wellness, or similar clinical environment

• Strong communication and relationship management skills

• Comfort with technology platforms and learning new systems

• Organized, accountable, and reliable