Customer Success Specialist

Role Description Givebutter is hiring a Customer Success Specialist who is passionate about helping nonprofits succeed through effective fundraising and thoughtful product adoption. This role combines hands-on customer support with foundational fundraising guidance to help customers realize value from Givebutter’s platform after onboarding.

As a member of our growing Customer Success team, you will support a scaled portfolio of nonprofit customers by delivering structured education, facilitating adoption of core workflows, and ensuring a positive post-onboarding experience. You will work within established success programs and playbooks, partnering closely with Customer Success Managers and cross-functional teams to identify risks, surface feedback, and support long-term success on Givebutter.

We Want To Hear From People Who…

• Have experience in customer support, customer success, or sales roles within a technology or SaaS environment.
• Have a foundational understanding of nonprofit fundraising, donor engagement, or development, and are eager to apply that knowledge in a customer facing role.
• Are clear, friendly communicators who enjoy helping customers learn and use new tools.
• Are comfortable following structured processes while managing multiple customer interactions.
• Enjoy teaching and guiding users through software workflows.
• Are proactive, organized, and attentive to detail.
• Thrive in a collaborative, fast paced environment and enjoy supporting team wide success.

Responsibilities

• Host and support 1:many and some 1:1 sessions focused on product usage, common fundraising use cases, and adoption milestones.
• Support customers post onboarding through structured, playbook-driven success motions.
• Guide customers through core Givebutter features, workflows, and best practices via email, Zoom, and phone.
• Deliver foundational fundraising guidance using established frameworks and resources.
• Respond to inbound customer questions and proactively address adoption blockers.
• Contribute to customer education by helping maintain and improve existing help content, guides, and training materials.
• Capture and route customer feedback to internal teams.
• Partner with Support, Onboarding, and Customer Success Managers to ensure a smooth and consistent customer experience.

Requirements

• 1 to 3 years of experience in a customer-facing role such as Customer Support, Customer Success, tech sales, or similar.
• Comfort supporting multiple customers simultaneously in a scaled environment.
• Strong written and verbal communication skills, with an ability to explain concepts clearly and concisely.
• Tech-savvy, with confidence in learning and teaching software tools.
• Strong organizational skills and attention to detail.
• Experience with nonprofit CRMs or online fundraising platforms is a plus.
• A customer-first mindset and willingness to collaborate cross-functionally.
• Nice to have: 1 to 2 years of experience working with nonprofits, fundraising, donor engagement, or community-based organizations.

Benefits More about Givebutter

• Remote Work: Work remotely from one of our 10 hubs (Austin, Denver, Indianapolis, Los Angeles, San Francisco, New York, Salt Lake City, Minneapolis, Seattle, and Nashville).
• Health Insurance: We offer Medical, Dental, and Vision insurance covered 100% for employees as well as HSA and FSA accounts.
• Dependent Care Coverage: We offer coverage for dependents, with 50% of Medical, Dental, and Vision premiums covered for all eligible dependents.
• Mental Health: Givebutter health insurance plans come with access to a TalkSpace membership.
• 401k: We offer a 3% 401k match for all eligible employee's.
• Vacation and Holidays: Givebutter offers a Flexible PTO policy with uncapped vacation days and company-recognized holidays.
• Wellness Week: Givebutter closes for one week each summer to prioritize rest and recharge for the entire team.
• Parental Leave: We offer 12 weeks of paid leave for all parents and comprehensive leave planning management through Aidora.
• Home Office Stipend: Upgrade your home office with company-sponsored expenses, including high-quality laptops, monitors, and modern technology.
• Charitable Giving: Employees are encouraged to donate up to $50/month to any verified nonprofit they wish to support on Givebutter.
• Professional Development: We offer learning and development reimbursement opportunities.
• Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for.