Customer Success Specialist

About the job

Company Description

We’re not just another software company — we’re a fast-growing startup reimagining how retailers win in a world dominated by big-box giants and marketplaces.

Our ecosystem combines a powerful Point of Sale platform, the Shoptiques marketplace, and full-stack ecommerce and growth services. We don’t just hand over tools — we build, optimize, market, and scale alongside our partners.

This is retail infrastructure built for the future:

• A modern POS that powers in-store performance
• A marketplace that drives incremental demand
• An agency that turns traffic into profitable growth

We simplify the chaos of retail operations and unlock real revenue opportunities for independent businesses — online and offline.

And we’re just getting started.

Material Retail is positioned at the intersection of commerce, payments, and technology — a space where massive value is created. We’re building something meaningful, scalable, and defensible. For the right partners, employees, and investors, this isn’t just participation — it’s ownership in the future of retail.

Role Description

This is a full-time hybrid role for a Customer Success Specialist, based in the New York City Metropolitan Area with flexibility for remote work. The Customer Success Specialist will focus on onboarding clients to the point of sale, training users, building lasting relationships with clients, addressing inquiries, and ensuring customer satisfaction. Core responsibilities include supporting customers with product-related issues, identifying trends through data analysis, proactively solving problems, and ensuring a positive user experience at all stages of the customer lifecycle. Collaboration with internal teams to enhance processes and deliver value will also be essential.

Qualifications

• Strong Customer Satisfaction and Customer Service skills, with a passion for providing exceptional experiences
• Proficiency in Customer Support and Communication, including clear written and verbal communication skills
• Basic techinal skills
• Excel
• Analytical Skills to evaluate customer needs, identify trends, and provide actionable insights
• Experience in retail or software industries is a plus

Salary range:

50-60k

Health Insurance

401k

Equity