Customer Success Specialist

About the job

Job Description: Customer Success Specialist

Company Overview: Futures Training Center is the premier baseball and softball training facility on the west coast. For athletes ranging from amateur to professional players, we utilize data and technology to inform training decisions and build development programs for their strength, speed, hitting, pitching, and defensive needs. We focus on creating a world class training experience for the players that trust us with their development by building meaningful relationships and utilizing tech and data at a professional level.

Role Overview: The Customer Success Specialist is responsible for managing membership processes, providing front desk support, and delivering exceptional customer service to athletes and parents. This role handles membership upgrades, downgrades, pauses, cancellations, and refunds while addressing client inquiries via email, phone, and in person. Additionally, the specialist oversees pro shop management, maintains front-of-house cleanliness, and assists with athlete onboarding. Strong communication, organizational, and problem-solving skills are essential to ensuring a seamless customer experience in a fast-paced, high-performance training environment.

This is a full-time, on-site position based in Corona, CA.

Responsibilities:

• Process membership upgrades, downgrades, pauses, cancellations, and refunds
• Answer athlete and parent questions via email, phone call, and in-person
• Manage front desk operations
• Maintain front-of-house cleanliness and organization
• Oversee pro shop management, including inventory tracking and sales
• Greet and onboard new athletes and parents
• Support general administrative and customer service needs
• Optimize Futures' Instagram with posting real time stories of the athletes

Experience:

• Minimum 1 year of customer service or administrative experience preferred
• Background or familiarity with baseball or softball (Bonus)

Education:

• Bachelor's degree (Recommended )

Tech Skills and Programs:

• Customer Relationship Management (CRM) software
• Google Suite
• Scheduling software
• Point of Sale (POS) systems

Schedule:

• Monday-Thursday: 11:30am - 8:30pm
• Friday: 10am-7pm

Compensation: $22 - $24 per hour, plus comprehensive benefits including health insurance and paid time off