Customer Success Specialist

About the job

About Quore Quore empowers hoteliers to elevate guest experiences and optimize operations. As the leading hospitality operations platform, we streamline workflows across housekeeping, front desk, engineering, and management. Our solutions, trusted by over 7,300 hotels worldwide, including brands like IHG, Marriott, and Choice, simplify daily tasks from managing maintenance and guest requests to conducting inspections and tracking capital expenditures. Founded in 2012, Quore is a Tennessee-based company recognized for its rapid growth and commitment to employee well-being. Quore was named to the Inc. 5000 list of America's fastest-growing private companies, a Top Workplace by The Tennessean, and one of Forbes' Best Startup Employers.

Position Overview We are seeking a Customer Success Specialist to join our Customer Success Team. The ideal candidate has experience working in hotels, a drive to help people, an upbeat and positive personality, and excellent communication skills. The candidate is investigative, curious, and skilled in having conversations with guests and co-workers to diagnose issues and determine quick resolutions. They must be comfortable with software and website navigation. Lastly, this individual is a team player and believes in the synergy and success of working in a team environment.

This role is a hybrid will work in-person 4 days a week. We kindly ask that only candidates who are willing and able to work in-person at our Franklin, TN office apply for this position. Primary Job Responsibilities:

• Assists customers…it’s what we do.
• Monitor and engage with customers in their initial launch of Quore.
• Provide training and support as the hotel adopts Quore.
• Provide ongoing phone, email, and chat support.
• Establish relationships as a trusted and strategies advisor to help ensure the continued value of our products and services.
• Work to solve customer needs quickly and accurately.
• Track and report on usage, issues, and trends
• Act as a resource for other projects and/or departments outside of the scope of core responsibilities. Communicate effectively with senior management to better understand customer's needs, maximize retention and growth, and share learnings.

Required Qualifications:

• Minimum 2-3 years’ experience working in the hotel/hospitality industry.
• Excellent written and verbal communication skills including the ability to adapt communication style to suit different audiences and express genuine empathy.
• High comfort level working with technology in a fast-paced environment, including Salesforce, cloud-based software tools, and general web browsing,
• Proven ability to collaborate with team members to identify solutions to complex problems.
• MS Word, Excel, Outlook (excellent Outlook folder management in an Exchange environment desired)
• High comfort level on a Windows PC computer.
• Demonstrated ability to learn quickly and stay current on changing product features and services.

Preferred Qualifications:

• High School Diploma or GED required, additional education a plus.