Customer Success Representative

About the job

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While this role is remote, the employee must live preferably Raleigh NC area and travel to cover the NC, OH, MD, DC, VA territory for onsite customer trainings- with monthly travel

The Customer Success Representative will lead on-the-ground implementation, training, and value realization for Verifi customers. This role is highly field-based and hands-on, working directly with concrete producers, operators, and site managers to ensure successful system adoption and sustained performance.

The Customer Success Representative will be the face of Verifi at customer plants—training users, solving problems, ensuring accountability for action items, and making sure our technology translates into real-world results.

Business Management: 40%

• Providing solutions for their businesses that are in line with value derived from Joint Business Plans with customer .
• Monitoring competitor activity and ensuring appropriate action is taken.
• Building long-term relationships with customers ensuring that value needs are fulfilled, helping provide process’, structure and value support
• Networking through active participation in industry association events and committee assignments
• Working directly with Field Service Managers and Field Service Technicians to bring value to customer

Commercial & Excellence in Execution : 60%

• Actively works with other departments including Sales, Field Service, command center and R&D to ensure customer service needs are met. Identifies bottlenecks in service and works within the company to resolve issues
• Works with Customer Success Manager to create process’ and plans to promote value, derived from Joint Business plans with Client Engagement Managers
• Coordinates initiatives with team members in Client Engagement and Customer Success Manager
• Leads the development and implementation of the account plans and value actions. The assigned Account(s) initiatives and success will be the responsibility of the Account Manager
• Leveraging local relationships to generate leads in current markets up to Client Engagement Manager and Business Development.

Requirements Education

• High School Diploma or Equivalent, REQUIRED
• Bachelor’s Degree - Engineering or Business, PREFERRED

Work Experience

• Microsoft Excel/Outlook, REQUIRED
• Business knowledge - Business, sales experience, PREFERRED
• 5+ years of product engineering experience with electro-mechanical system, preferably in the industrial sector, PREFERRED
• 3+ years Ready mix or equal experience, PREFERRED
• Tableau/Power BI, PREFERRED

Licenses and Certifications

• Osha 10, PREFERRED