Customer Success Representative - $31.25 - $34.62 per hour

About the job

About the Role

This role supports the long-term success of customers using a care-focused platform. You will help customers adopt new features, expand usage over time, and get consistent value from the product

. The position combines customer success, training, and cross-functional collaboration, with opportunities to contribute to broader customer growth initiative

s. What You’ll

• Do Support long-term customer success through feature adoption, ongoing engagement, and expansion of platform u
• sageMeet with customers for re-engagement, additional training, and guidance on new or underused feat
• uresCreate and maintain resources that improve customer learning and ongoing adop
• tionDeliver trainings and best-practice guidance for internal and external audie
• ncesPartner with Customer Support to address recurring issues and provide platform utilization trainings tied to ticket tr
• endsAssist with escalated, clinically related support questions as ne
• ededSupport onboarding and ongoing training for large and enterprise custo
• mersCollaborate on special projects that support customer success goals and team initiat

ives What You

• Bring Experience in ABA or a related field such as Education, Speech Therapy, Occupational Therapy, or Physical T
• herapyExperience using the platform and comfort guiding others through workflows and fe
• aturesBackground in a customer-facing role such as customer success, software training, or implemen
• tationExperience training others on software or technology
• toolsStrong communication and interpersonal
• skillsStrong problem-solving, troubleshooting, and analytical
• skillsHighly organized, detail-oriented, and comfortable managing multiple prio
• ritiesAbility to work independently and collaboratively in a remote envir
• onmentComfort working in a feedback-driven culture with continuous impro

vement Health & W

• ellness Medical, dental, and vision coverage (employee premium covered for the standa
• rd plan)Employer-sponsored short-term disability
• coverageEmployer-sponsored life i
• nsuranceOptional additional benefits, including AD&D and long-term di
• sabilityRetirement plan parti

cipation Growth & De

• velopment Professional development opp
• ortunitiesGrowth pathways within the or