Customer Success Advisor - Remote

Responsibilities

• Connect with clients who have requested information and guide them through their options
• Conduct virtual consultations via Zoom or phone
• Maintain consistent communication with clients and internal support teams
• Collaborate with peers and leadership to deliver a high-quality client experience
• Achieve performance benchmarks that unlock advancement and increased earning potential
• Remain compliant with all state insurance and licensing requirements
• Participate in weekly virtual trainings and team meetings
• Build and maintain a long-term book of business using company-provided and self-generated leads
• Help families identify protection and financial solutions aligned with their goals

Qualifications

• Experience in sales, customer service, or a related field is helpful but not required
• Comfortable using technology and virtual communication platforms
• Strong communication and organizational skills
• Self-motivated, coachable, and driven to achieve goals
• Professional and confident presence on Zoom and phone calls
• Client-focused with a solution-oriented mindset

Required Skills

• Ability to pass a background check
• Reliable phone, computer, and internet connection
• Active Life & Health Insurance License or willingness to obtain one within 7–10 days (we provide guidance)
• Schedule flexibility to meet client availability, including some evenings or weekends

Pay range and compensation package

• 100% remote role with flexible scheduling
• Performance-based compensation with uncapped monthly bonuses
• Annual incentive trips for top performers, sponsored by the company and carrier partners
• Access to discounted life and health insurance options
• Fast-track advancement and leadership opportunities for top producers