Customer Service Representative - Work From Home

About the job

About the Opportunity:

This organization is a global digital business services provider delivering advanced, digitally powered solutions to help top brands streamline their operations sustainably. The role involves supporting customer inquiries and contributing to efficient, high-quality service delivery.

Responsibilities:

• Handle and respond carefully to all customer inquiries

• Provide excellent customer service through active listening

• Work with confidential customer information sensitively

• Aim to resolve issues on the first call proactively

• Communicate appropriately with customers

• Calmly resolve and de-escalate issues

• Escalate interactions when necessary

• Track call-related information for auditing and reporting

• Provide feedback on call issues

• Upsell when required

Requirements:

• High School Diploma or equivalent

• Minimum of 6 months of customer service experience

• At least 18 years of age

• Ability to type at least 25 words per minute

• Comfortable with desktop computer systems and Windows-based systems

• Customer service and/or sales experience preferred

• College degree preferred but not required

Key Competencies:

• Commitment to following established procedures and customer service excellence

• Ability to collaborate effectively with team members and supervisors

• Strong communication, listening, and analytical skills

• Strong organizational and problem-solving skills

• Ability to prioritize tasks and work well under pressure

• Open-mindedness to feedback, evolving policies, and structured schedules

• Sharp critical thinking and informed decision-making skills

• Proactive problem-solving focused on positive customer experience

Work from Home Requirements:

• Internet with minimum 15.0 Mbps download and 5.0 Mbps upload speeds

• ISP with no packet loss and ping under 50ms

• No Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN internet connections

• Proof of internet speed required

• Clean and quiet workspace

Benefits & Perks:

• Paid training

• Competitive wages

• Full benefits including Medical, Dental, Vision, 401k, and more

• Paid time off

• Employee wellness and engagement programs