Customer Service Representative (Remote)

About the job

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Pest Control Services

Why Consider This Job Opportunity

• Benefits start on day one for full-time colleagues with no waiting period
• Opportunity for career advancement and growth within the organization
• Competitive pay with performance incentives available
• Comprehensive health benefits, including Medical, Dental, Vision, Disability, and Life Insurance
• Flexible work-life balance with vacation days, sick days, and company-paid holidays
• Supportive and collaborative work environment focused on employee well-being

What To Expect (Job Responsibilities)

• Handle customer calls and correspondence for service, scheduling, and billing inquiries
• Cultivate and maintain ongoing customer relationships to generate revenue
• Utilize a computerized system for identifying customer needs and tracking contacts
• Communicate with branch personnel to resolve service and scheduling issues
• Provide support to technicians through incoming calls

What Is Required (Qualifications)

• Minimum of 2 years of customer service experience
• High school diploma or GED
• Basic knowledge of Microsoft Word, Excel, and Windows
• Ability to type at least 36 words per minute
• Must be dependable and consistently punctual for all scheduled shifts

How To Stand Out (Preferred Qualifications)

• Good verbal, written, and interpersonal communication skills
• Ability to work in a fast-paced environment and solve problems effectively
• Flexibility to work weekends and holidays as required
• A private home office suitable for remote work during scheduled shifts
• High-speed broadband internet connection with the ability to hardwire via Ethernet

#PestControl #CustomerService #CareerGrowth #CompetitiveBenefits #RemoteWork

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."