Customer Service Representative - Remote

About the job

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Hospitality and Food Service Distribution

Why Consider This Job Opportunity

• Salary range of $15.29 - $22.88 per hour, with eligibility for the Company's Incentive Plan
• Opportunity for career advancement and growth within a leading global manufacturer and distributor
• Supportive work environment within a dynamic organization
• Access to regular training programs through Sysco Interactive University
• Chance to work closely with a diverse range of clients in the travel and leisure industry
• Engage in a role that contributes to customer satisfaction in the hospitality sector

What To Expect (Job Responsibilities)

• Provide support to customers and Territory Managers (TMs) by answering calls and emails, and providing information on order statuses and delivery issues
• Process customer orders, including new orders, cancellations, and returns, while maintaining accurate order history
• Research and resolve customer order issues, including delivery discrepancies and back orders
• Prepare and send customer order acknowledgments, and follow up to ensure customer satisfaction
• Communicate regularly with internal departments, including Accounting and Purchasing, to ensure smooth operations

What Is Required (Qualifications)

• High School diploma or GED required; college degree preferred
• Minimum of 2 years' experience in customer service, with knowledge of shipping procedures and inventory control
• Excellent verbal and written communication skills, with strong interpersonal abilities
• Proficient in Microsoft Office Suite and capable of maintaining a customer database
• Ability to prioritize tasks and manage multiple deadlines effectively

How To Stand Out (Preferred Qualifications)

• Experience in a call center environment is a plus
• Familiarity with hotel operational supplies and the travel and leisure industry