Customer Service Representative - (Part-Time PM Shift 100% REMOTE)

About the job

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Description

• National Campaigns Unit provides shareholder communications for public companies on behalf of internal clients (i.e. Computershare and Georgeson)
• This project is to support their Fall Proxy - proxy season plays a central role in helping companies manage their annual meetings and voting processes
• This typically involves helping companies communicate with shareholders about key issues that require a vote (i.e., electing board members, approve executive compensation, other other governance matters). They distribute proxy materials, collect votes (online, by mail, or phone) and record the votes securely.
• They also handle the printing and mailing of proxy statements, annual reports, and voting instructions. They deliver these mailings by digital delivery or physical mail and once the shareholder receives the communication, this can prompt them to call in to provide a vote.
• Each project that is handled has an upcoming Board of Directors meeting scheduled, where they are trying to gather a certain # of votes to adjourn the items they need to vote on. These meetings can be in person, virtual or hybrid, and Computershare helps organize and run the event by assisting with registration, vote tabulation, and post-meeting reporting.
• Shareholder communications includes inbound, outbound, and email response
• Agents are held to closing votes (AM shift primarily receives inbound calls and PM shift primarily places outbound calls) with shareholders. A lot of the questions that come are those seeking clarity or assistance with voting.
• Calls typically involve: (1) understanding how to vote online, phone or mail, (2) want to know specific items on the ballot mean -- board elections, mergers, executive compensation, (3) ask for paper copies of proxy statements, (4) update their vote
• What are companies trying to get votes on? (1) Board of Directors elections - this is to elect or re-elect board members who oversee company strategy, (2) Executive compensation - express approval or disapproval of how top executives are paid, (3) Mergers and Acquisitions - major corporate changes often require shareholder approval, (4) Proposals - include topics like environmental policies, diversity initiatives, or governance reforms, (5) Auditor Ratification - vote to approve company's choice of external auditor
• Job description attached under Notes & Attachments in the opportunity

Additional Skills & Qualifications

• This project is for their Spring Proxy and is tentatively slated to last from April through July (depending on the campaign and business need - this could end earlier or later depending on when the Board of Directors meeting adjourn). If they perform well, they would asked to return for the Fall project and for future projects, as needed.
• They are always running campaigns, and will great a return to work list at the end, and as new campaigns open up, they could ask candidates to return throughout the year.
• This campaign is supporting a high profile customer, and they need a high level of communication skills.
• Majority of openings are PM Shift and the hours are: Mon-Thurs 6 PM – 11 PM EST (one15 minute break) and Saturday 12 PM – 6 PM EST (30 minute unpaid lunch) = 25.5 hours without OT

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Canton, MA.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: