Customer Service Representative

About The Role The Customer Service Representative (Remote) at Stryker is a vital part of our customer support team, responsible for delivering exceptional service to healthcare professionals and sales representatives. This role requires a dedicated individual who can handle inquiries efficiently via phone and email, process orders accurately, and provide timely updates on order status. The position offers the flexibility of remote work, with a schedule from Monday to Friday, supporting the company's commitment to work-life balance. The Customer Service Representative will play a key role in maintaining high standards of record-keeping, understanding complex processes, and contributing to continuous improvement initiatives. Flexibility in supporting the team beyond standard hours may be required to meet customer needs and workload demands.

Qualifications

• At least 2 years of direct customer service or account management experience
• High School diploma or GED equivalent
• Experience with Salesforce and/or Systems Applications & Products (SAP)
• Ability to work flexible hours as needed to support business needs
• Strong communication skills and attention to detail

Preferred Qualifications Include

• Associates or Bachelor’s Degree
• 3 or more years of customer service and order entry experience, especially in a call center environment
• Experience with Enterprise Resource Planning (ERP), Electronic Data Interchange (EDI), or Global Healthcare Exchange (GHX)
• Familiarity with PowerBI, Genesys, and/or Avaya platforms

Responsibilities

• Provide phone and email support to healthcare professionals and sales representatives, addressing inquiries promptly and professionally
• Process orders, verify order status, and manage return requests accurately through multichannel systems
• Maintain comprehensive and accurate records in accordance with Stryker’s standards and procedures
• Interpret and explain detailed processes and procedural information to customers and team members
• Participate in continuous improvement activities, projects, and organizational initiatives
• Respond flexibly to changing priorities and support the team beyond standard working hours if required
• Understand the impact of decisions on customers, markets, and sales teams, ensuring alignment with company goals