Customer Service Representative

About the job

Customer Support Representative | United States | Remote | $20 USD hourly

We're working with Liveops on this exciting opportunity. We are looking for empathetic and tech-savvy individuals to provide remote support for a leading tax software program as independent contractors, especially during the peak tax season.

The Role

• Provide remote customer support for tax software users

• Handle inbound calls, assess customer needs, and resolve issues

• Navigate multiple systems and accurately document call notes

• Utilize video chat and screen-sharing tools to assist customers

• Commit to a minimum number of service hours during tax season

• Potentially earn performance-based incentives

What You'll Need

• Strong computer skills and ability to use multiple applications

• Comfortable with video chat and screen-sharing functionalities

• Experience in customer support, call center experience is a plus

• A distraction-free home office setup with dual monitors, USB headset, and webcam

• Operating System: Windows 11 (64-bit)

• Ability to provide services as an independent contractor, managing your own taxes and expenses

What's On Offer

• Flexible scheduling as an independent contractor

• Competitive pay based on talk time minute

• Potential eligibility for a $200 incentive for meeting client metrics

• Opportunity to work with a leading tax software program