Customer Service Representative - $16.00 - $16.50 per hour

About the job

About the Role

This opportunity is for a Customer Service Representative supporting commercial energy programs in a fast-paced, customer-focused environment. The role centers on delivering a high-quality service experience to applicants and program participants through phone, email, and online chat interactions.

This position requires strong communication skills, the ability to think quickly under pressure, and a consistent focus on professionalism. The goal is to ensure accurate information delivery, efficient issue resolution, and a positive experience for every customer interaction.

Work Schedule

• 8:00 AM - 5:00 PM EST

• 9:00 AM - 6:00 PM EST

• 11:00 AM - 8:00 PM EST

What You’ll Do

• Conduct non-scripted customer interactions via phone, email, and chat

• Provide information regarding rebate status, scheduling, submission procedures, and program guidelines

• Perform professional outbound outreach when required

• Review and assist customers with energy application inquiries and related program questions

• Document interactions accurately using call center technology and internal systems

• Support customers within a structured, paperless work environment

• Complete additional administrative duties as assigned

Minimum Qualifications

• High school diploma or equivalent

• 2+ years of professional work experience

• 2+ years of experience using Microsoft Word, Excel, and other Microsoft Office applications

• Ability to successfully pass a background check and drug screening

Preferred Qualifications

• Previous customer service or call center experience

• Strong computer skills, including accurate data entry and database navigation

• Excellent written and verbal communication skills

• Ability to maintain professionalism and positive energy in a team environment

• Experience supporting homeowners, contractors, or program participants with application troubleshooting

• Strong problem-solving skills with the ability to analyze information and develop solutions

• Ability to work independently and collaboratively

• Strong organizational and analytical skills

• Typing speed of 45–50 words per minute preferred

• Ability to manage multiple priorities in a fast-paced, high-pressure environment

• Professional interpersonal skills, including courtesy and cooperation

• Willingness to work limited overtime when necessary

• Ability to sit for extended periods in a distraction-free environment

• Demonstrated commitment to delivering a positive customer experience

• Ability and desire to quickly learn and understand energy-related programs