Customer Service Associate

About the job

About The Company Dunkin' - Rhinelander is a vibrant and customer-focused franchise dedicated to delivering exceptional coffee, delicious food, and a welcoming environment to our community. As part of the renowned Dunkin' brand, our location in Rhinelander prides itself on providing high-quality service with a friendly and energetic team. We are committed to creating a positive workplace culture that values teamwork, inclusivity, and continuous growth. Our goal is to serve our guests with a smile and ensure every visit is a delightful experience, all while fostering a supportive environment for our employees to thrive and develop their skills.

About The Role We are seeking enthusiastic and dependable individuals to join our team at Dunkin' - Rhinelander. This entry-level position offers a flexible work schedule, making it ideal for students, part-time workers, or anyone looking to gain experience in the food service industry. As a team member, you will be the face of our brand, engaging with guests, preparing beverages and food items, and maintaining a clean and organized workspace. No prior experience is necessary, as comprehensive training will be provided to ensure you succeed in your role. This position provides a fantastic opportunity to develop valuable skills in customer service, teamwork, and time management, all within a fun and supportive environment.

Qualifications

• Ability to work flexible hours including early mornings, afternoons, and weekends
• Positive attitude and strong team spirit
• Excellent communication skills in English (reading, writing, speaking, and listening)
• Must be at least 14 years old (as permitted by law)
• Reliable, friendly, and eager to learn
• Legal eligibility to work in the United States

Responsibilities

• Greet guests warmly with a friendly smile and maintain a positive atmosphere
• Prepare and serve coffee, Refreshers, food items, and other beverages according to company standards
• Balance speed and quality, especially during busy periods to ensure guest satisfaction
• Build rapport and connect with guests and team members to foster a welcoming environment
• Keep the workspace clean, organized, and sanitized to meet health and safety standards
• Follow all safety procedures and company policies diligently
• Assist in inventory management and restocking supplies as needed
• Participate in ongoing training and development programs to enhance skills

Benefits

• Flexible scheduling options to accommodate your school, family, or personal commitments
• Paid training and opportunities for continuous learning and growth
• Advancement opportunities to shift leader or managerial positions
• Discounted tuition programs through Southern New Hampshire University
• Free coffee and donuts during shifts, along with other employee discounts
• Paid time off for full-time employees
• 401(k) retirement savings plan for eligible employees
• Comprehensive medical, dental, and vision insurance options for full-time staff
• Employee recognition and community involvement programs