Customer Service Associate

About the job

About The Company Dunkin'/Baskin - Bemidji is a vibrant and welcoming franchise that prides itself on delivering exceptional customer service and high-quality products. As part of the renowned Dunkin' and Baskin-Robbins brands, our franchise is committed to creating a positive environment for both our guests and team members. We focus on fostering a culture of teamwork, integrity, and enthusiasm, ensuring that every shift is an opportunity to connect, serve, and grow. Our location in Bemidji is dedicated to providing a friendly atmosphere where community and coffee come together, making us a favorite spot for locals and visitors alike.

About The Role We are seeking enthusiastic and motivated individuals to join our team as crew members. This role is perfect for those looking for flexible work hours, whether you are balancing school, family, or other commitments. As a crew member, you will be the face of our brand, engaging with guests, preparing delicious beverages and food, and maintaining a clean and inviting environment. No prior experience is necessary, as comprehensive training will be provided to help you succeed. This position offers a unique opportunity to develop valuable skills in customer service, teamwork, and time management while earning competitive wages.

Qualifications

• You are at least 14 years of age or older, as permitted by law.
• Possess a positive attitude and a friendly demeanor.
• Reliable, punctual, and eager to learn new skills.
• Excellent communication skills in English (reading, writing, speaking, listening).
• Able to work flexible hours, including early mornings, afternoons, and weekends.
• Legal eligibility to work in the United States.
• No prior experience required; we provide training to help you succeed.

Responsibilities

• Bring energy and enthusiasm to create a welcoming environment for guests and team members.
• Greet customers with a friendly smile and provide excellent customer service.
• Prepare and serve a variety of coffee beverages, Refreshers, and food items efficiently and accurately.
• Maintain a balance between speed and quality during busy periods to ensure customer satisfaction.
• Build rapport with guests and foster a positive community atmosphere.
• Assist in keeping the store clean, organized, and well-stocked to meet health and safety standards.
• Follow all safety and operational procedures to ensure a smooth and safe work environment.
• Participate in ongoing training and development opportunities to enhance your skills and knowledge.

Benefits

• Flexible scheduling options to accommodate your personal commitments.
• Opportunity to earn while you learn, with discounted tuition available through Southern New Hampshire University.
• Build your resume by gaining experience in customer service, teamwork, and leadership.
• Potential for advancement to shift leader or managerial roles.
• Enjoy free drinks and discounts on food and beverages during your shifts.
• Comprehensive training and continuous learning programs to support your growth.
• Paid time off for full-time employees, where applicable.
• 401(k) retirement plan options for eligible team members.
• Medical, dental, and vision insurance options for full-time employees.
• Participation in community and charitable initiatives, fostering a sense of involvement and purpose.
• Recognition programs to celebrate your achievements and contributions.

Equal Opportunity

Dunkin'/Baskin - Bemidji is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or any other protected status under applicable law. We encourage individuals from all backgrounds to apply and join our team. Our franchise operates independently, and employment decisions are made by the franchisee in accordance with applicable laws and policies.