Customer Experience Associate

About the job

WHO WE ARE

We are LARQ. LARQ was founded with a simple vision - to combine innovative technology with inspirational design to make pristine drinking water more accessible and sustainable. Our products are crafted to look as good as they make you feel.

We believe LARQ offers the most beautiful hydration products in the world. We’re making it easy to choose a healthier and more sustainable lifestyle - anytime, anywhere. And we’re just getting started.

You are what you drink. So drink brilliantly.

WHAT WE’RE LOOKING FOR

LARQ is looking for a Customer Experience Associate to join our team to attract and retain customers by answering product and service questions, with an on-brand persona and upbeat demeanor. You will be processing orders, communicating with customers, and using your knowledge of LARQ's products to help our customers have a positive experience with LARQ. We want someone who's driven to do great work and who’ll take the initiative and put in the extra effort to get there.

This person has excellent written and verbal skills and a desire to help customers. They will rely on instructions and pre-established guidelines, with some room for creativity, to ensure optimal customer experience and quick resolution to all inquiries. They will also be asked to: place orders, track deliveries, handle warranty claims, refunds, and returns.

RESPONSIBILITIES

• Deliver outstanding customer service via email (Zendesk experience preferred)
• Assist customers with product questions, order issues, returns, and warranty claims
• Provide clear and confident guidance on product installation and setup
• Maintain accurate records and follow established customer service processes
• Collaborate with the team to improve the customer experience and share insights
• Ensure prompt, thorough, and thoughtful responses to customer inquiries

WHO YOU ARE

• Location: California, Washington, Florida, Maryland
• High school diploma or equivalent. Bachelor’s Degree preferred
• 0-3 years of experience in (or a strong desire to work in) a customer service, customer experience or a similar customer-facing role
• A people person with a positive attitude
• Strong written and verbal communication skills
• Follows instructions and guidelines with keen attention to detail
• Ability to work and adapt in an entrepreneurial, fast-paced environment
• Multitasker extraordinaire
• Willingness to analyze a situation and problem-solve
• Experience with email and chat platforms is a bonus (Zendesk preferred)
• Excited to be a part of a growing, international team

SCHEDULE

• Available to work: Tuesday–Saturday or Sunday–Thursday