Customer Care Coordinator - Work From Home

About the job

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Customer Care Coordinator - Work From Home

We're looking for dynamic, energetic people, who are full of ideas, dare to be different and offer our customers world-class support.

As a Customer Care Coordinator in Auto Servicing, you are the voice of our company and the key to our customers' success. You'll be the first line of support for general account and payment questions, while also taking on challenging offshore and web-support escalations. This role is for someone who is ready to be a strong leader and shape the customer experience from the ground up.

Here's How You'll Make An Impact

• Provide exceptional service for general account and payment questions.
• Navigate and resolve complex offshore escalations.
• Ready to grow your career into an advanced leadership role as an account advocate.

Job Level: Coordinator

Work Schedule: Monday - Friday from 10AM - 7PM CST

Work From Home Technology Requirements

• Secure home office environment that is free from background noise and distractions
• Reliable private internet connection that is not supplied via cellular data or hotspot is required
• A private network that is password protected where you have ownership or line of site sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
• To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met