CSR for US HR Benefits account - Project-based | Pooling

Job Qualifications:

Must have experience in BPO/ call center for at least 6 months.

Excellent communication skills (oral and written). Fluent in English.

Good comprehension and critical thinking.

Attained at least 2nd year College or Senior Highschool Graduate. Graduate of a bachelor's degree in Human Resource Development, Psychology, or other business management-related courses is an advantage.

can accept project-based employment/ contractual (with the possibility of getting absorbed depending on performance).

As an Benefits Administration Services Associate you are expected to perform the following (but not limited to) duties and responsibilities:

Improves participant decision-making process by advising participants on plan provisions.

Responds to client-specific inquiries, including telephone and web correspondence.

Completes transactions related to customer inquiries with limited supervision.

Meets timeliness and accuracy standards.

Documents calls by creating detailed notes in the case management system.

Completes callbacks in a timely manner and escalates as appropriate.

Adheres to call center metrics and guidelines within established procedures.

Explains the appropriate participant forms and provides guidance on completion.

Performs other duties as assigned.

Complies with all policies and standards.

Industries:Information Technology & Services

Function: Accounting and Finance