Client Success Specialist

About the job

Job Title: Client Success Specialist

About Us: Quality Care Lawn has been serving the Iowa City and Cedar Rapids area since 1980. We have a great reputation for quality service. We are a fast-growing lawn care company in the corridor and are a fun and friendly place to work. If you have a positive attitude and take pride in your work, you would be a great addition to the team!

Job Summary: Our Client Success Specialists are the voice of our company, responsible for preserving and maintaining customer relationships. Primary responsibilities include customer service through phone and email and becoming a master of the products and services offered. Along with additional administrative office duties.

Primary Duties and Responsibilities:

• Answer and direct phone calls, emails, and correspondence to appropriate staff.
• Assist and monitor all communications to ensure timely response to client inquiries and commentary.
• Process customer payments, assist with collection efforts, and occasionally prepare bank deposits.
• Create and maintain in our client database software new client services, commercial maintenance contracts, and new leads.
• Scheduling and maintaining routing for Lawn Health Care applications and notifying customers of upcoming services.
• Prepare, extract, and compile reports as needed for management and supervisory staff.
• Greet clients and perform reception and customer service responsibilities to walk-in guests.
• Assist with general administrative office maintenance duties including, marketing, maintaining supplies, appointment scheduling, and light cleaning.
• Other duties as assigned/required.

Required Qualifications and Skills:

• High school diploma.
• 1+ years of customer service experience.
• A “can-do” attitude and enthusiasm to assist with a wide range of products and services.
• Must be able to work independently and as part of a team.
• Able to adjust priorities as situations require.
• Must have excellent written and verbal communication skills and attention to detail.
• Experience with Microsoft Office, and cloud-based applications.
• A pleasant and professional telephone manner and enthusiastic personality.
• Very strong organizational and prioritization skills.
• Must be able to work on-site (this is not a remote role).

Physical Requirements:

• Must be able to perform the following physical activities: sitting for long periods of time, reaching, grasping, talking, hearing, and repetitive motions.