Call Center Representative

About the job

About the Opportunity:

The organization is a nationally recognized leader in providing in-home, end-of-life care for pets. The Call Center Representative, also known as a Veterinary Care Coordinator, is a fully remote role focused on delivering compassionate customer service and support to pet families during emotionally challenging times.

Responsibilities:

• Guide emotional conversations regarding end-of-life care, quality-of-life care, and behavioral challenges in pets

• Provide positive customer service interactions with pet families

• Handle a high volume of customer service calls in a remote environment

• Adhere to schedules demonstrating dependability, flexibility, ownership, and sound judgment

• Accurately document pets’ medical information and schedule appointments

• Meet productivity, quality, and performance standards

• Deliver exceptional customer service to pet families and veterinarians

• Be punctual and timely in meeting attendance and performance requirements

• Perform additional duties as assigned to maintain high service standards

Requirements:

• Experience in high call volume, customer service, or call center environments

• Wired Ethernet internet connection required; satellite and 4G/5G hotspots not supported

• Ability to quickly learn custom software and programs such as Gmail, Google Calendar, Google Maps, Five9, and Zoom

• Previous work-from-home experience or ability to work with minimal peer interaction

• High attention to detail and adaptability to new processes

• Consistent attendance and punctuality for entire shift duration

• Must attend mandatory 4-week intensive training program at the start of employment

• Ability to sit for extended periods and operate a computer; ability to lift up to 15 pounds

Benefits & Perks:

• Medical insurance plans with 100% employee-funded HSA option available

• Dental and vision insurance plans

• Company-funded wellness resources (mental, financial, and physical)

• Life insurance (basic, voluntary, and AD&D)

• Long-term and short-term disability insurance

• Retirement plan with traditional 401k (3% match) and Roth 401k options

• Generous paid time off and paid parental leave

• Bereavement leave

• Training and development opportunities

• Pet insurance

• Remote work from home

Compensation:

• Hourly non-exempt position eligible for overtime

• Hourly pay starts at $16.00 per hour

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.