Call Center Customer Service Professional (Monday-Friday, No Weekends) Remote

About the job

Timeline Optimization's mission is to help job seekers find attractive opportunities before they become widely advertised. We are not a staffing firm or agency. Timeline Optimization does not hire directly for these positions—we identify and validate them in real-time from actual employers.

Employer Industry: Insurance Services

Why Consider This Job Opportunity

• Salary up to $45,000 based on experience
• Yearly performance bonus potential of $2,700
• Outstanding and affordable benefits package including Medical, Dental, Vision, and company HSA contribution
• Remote opportunity with company-provided equipment
• Career advancement opportunities and tuition reimbursement
• Supportive team-oriented and collaborative work environment

What To Expect (Job Responsibilities)

• Answer a high volume of calls related to complex insurance benefits and claims issues
• Communicate professionally and empathetically to assist members and employers
• Review and explain coverage provisions, claims statuses, and claims decisions
• Maintain well-written notes on all service interactions in a Customer Management System
• Demonstrate proficiency in products and services to provide exceptional customer care

What Is Required (Qualifications)

• High school diploma or GED
• Minimum of 3 years working in a professional, customer-facing role
• Experience in a high-volume call center environment
• Outstanding communication skills with the ability to express information clearly
• Ability to maintain punctual and regular attendance

How To Stand Out (Preferred Qualifications)

• Associate's Degree in Communications, Marketing, Business Administration, Insurance, or a related field
• 2 years of insurance experience
• Bilingual in English and Spanish is a plus

#InsuranceServices #CustomerCare #RemoteWork #CareerAdvancement #EmployeeBenefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

#TimelineOptimizationGroup