Associate Customer Service Representative

About the job

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Healthcare Services

Why Consider This Job Opportunity

• Salary up to $24.19
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on client satisfaction and member experience
• Comprehensive training provided to enhance skills
• Work in a dynamic office environment with a focus on customer service

What To Expect (Job Responsibilities)

• Resolve customer inquiries and complaints via written, telephonic, and face-to-face communication in a timely and accurate manner
• Prepare adjustments for services not properly processed and forward to the appropriate area for follow-up and resolution
• Meet all production, quality, and adherence standards while attending all required training classes
• Elevate issues to the next level of supervision as appropriate
• Maintain accurate records, including timekeeping records

What Is Required (Qualifications)

• High School Diploma or GED
• Minimum of 6 months of customer service experience in a customer-facing role
• Strong written and verbal communication skills
• Ability to handle multiple tasks simultaneously and respond promptly and professionally to customer issues
• Ability to maintain composure under stressful and fast-paced conditions

How To Stand Out (Preferred Qualifications)

• Experience in customer service within a call-center environment
• Experience in customer service within a healthcare-related call center environment

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