Appraisal Assignment Coordinator

About the job

The Assignment Coordinator plays a critical role in Opteon AMC with its commitment to providing industry-leading customer service, by placing orders with qualified appraisers as quickly and efficiently as possible. An Assignment Coordinator’s main responsibility is to build positive relationships with our panel of appraisers and clients through frequent and transparent communication. The position is both client and appraiser facing, and therefore, organization and communication is a must.

Functional Responsibilities

An Assignment Coordinator’s functional responsibilities include:

• Review all orders to ensure all required information is present to help ensure the appraisal is completed with the right scope of work.
• Ability to follow lender directives, and adapt to any alterations, to meet the client’s needs.
• Place orders with both Staff Appraisers and Panel Appraisers with a sense of urgency to get the order accepted as quickly and efficiently as possible.
• Make informed and educated assignment choices based on market area knowledge and the individual needs of the client and order.
• Communicate with both clients and appraisers via system message, email, and phone.
• Strong, detailed, and respectful communication to understand and meet the needs of clients and team members.
• Build lasting relationships with appraisers, clients, and peers.
• Manage risk by ensuring no information, documentation, or commentary is used in causing a compliance violation.
• Support a continuous improvement environment and providing suggestions or shared ideas to improve Assignment procedures and/or policies.
• Work independently and as a member of a team to achieve Assignment Department goals and align with Opteon’s company goals.
• Seek opportunities to expand knowledge of the appraisal and real estate industry.
• Collaborate and work with other departments to achieve the same goal of providing the best customer experience.

Requirements:

• 2 years relevant work experience for an AMC, or similar.
• Attention to detail and effective communication skills.
• Critical thinking and problem solving skills.