Appointment Scheduler

About the job

Job Title: Remote Outbound Appointment Scheduler

Location: Remote but MST/PST candidates highly preferred (if you are not local to an MST/PST state, you must work Monday-Friday 8:30AM-5:00PM PST)

Target Start Date: ASAP- Targeting 3/9

Contract Duration: 6-month contract with extensions to hire; our MSA terms are 6-month contract to hire but this will most likely be a 9–12-month contract to hire based on total headcount right now!

Must Have

Equipment Requirements

• A personal computer running Windows 11 with at least 8GB of RAM OR the MacOS 12.7.4 or higher.
• No Chromebooks allowed.

Workspace and Privacy Requirements.

• A completely private space with a closed door.
• Ability to work continuously with no external interruptions.
• Experience handling sensitive and confidential information in regulated industries such as healthcare, telecommunications, or financial services.

Experience Requirements

• 1+ year of experience working in a high-volume outbound calling role.

Excellent communication skills.

• Via phone, email, and chat.
• Ability to connect with individuals from diverse backgrounds and with varying levels of technical understanding.
• Able to communicate professionally, clearly and understandably in writing.
• Willing to provide feedback and ask leadership and peers for help.

Values Integrity

• Strong sense of personal accountability.
• Able to provide honest feedback.
• Willingness to recognize personal areas for improvement.

Strong organizational and time management skills.

• Ability to work efficiently without sacrificing quality.
• Ability to communicate roadblocks and ideas for improvement.

Adaptable

• Can quickly pivot.
• Embraces changes
• Thrives in a fast-moving and quickly evolving environment.
• Capable of working independently while staying on task and adhering to policy.

Plusses

Experience with HIPAA compliance

• Previous experience calling members/patients and obtaining HIPAA compliant verification before proceeding with the call/transaction.

Bilingual and proficient in Spanish, Farsi, Arabic, or Vietnamese (If they are applying as a bilingual team member, they must be comfortable explaining complex details of healthcare related information)

Experience with the Zendesk Ticketing System, Slack, and Google Suite applications.