Admissions Representative I

About the job

Description

Be the guide that helps students turn interest into opportunity

We’re Sonoran Desert Institute and we are seeking an experienced Admissions Representative to join our team

Our Story

Sonoran Desert Institute (SDI) has been changing lives since 2000. As a DEAC accredited school, our mission is to provide students with current, industry-driven, quality education, delivered through online distance education and practical applications. SDI is an employee-owned company creating a culture with an ownership mentality at the foundation. We believe in rewarding our employees through the success of the institution. We’re proud to be recognized by the Great Place to Work Institute as a Great Place to Work for both 2023 and 2024 — and we’re just getting started. Come be a part of our dynamic organization where you will have the ability to impact the lives of others as they pursue their educational journey with us.

What You'll Be Doing

The Admissions Representative I role is an integral role that directly impacts SDI’s mission through student satisfaction and care. The Admissions Representative I recruits and enrolls students that have expressed interest in furthering their education in areas of Firearms Technology and/or Unmanned Aircraft Technology. The individual is responsible for accurately portraying SDI’s academic programs, enrollment process, qualifications and financial consideration to each lead. The Admissions Representative I will make outgoing phone calls, answer incoming phone calls, send and receive emails, conduct interviews, and monitor our Live Chat platform, as they guide prospective students through all stages of the enrollment process. Successful Admissions Representatives have the ability to quickly establish rapport and build relationships by helping guide our prospective students with their enrollment choices.

• Consistently meets or exceeds established individual goals
• Contacts candidates assigned to Admissions Representative using phone, email, text, Live Chat, or other approved methods
• Answers and/or returns all incoming phone calls, emails, and inquiries for any of our programs in a timely fashion
• Evaluates the applicant’s qualifications, past experiences, and career objectives during the interview and other conversations to ensure a proper fit for SDI
• Provides one on one personalized assistance to prospective students through the application, enrollment, and initial attendance process of the course
• Ensures that all verbal and electronic interactions portray SDI’s programs and course offerings in a positive, professional way free from misrepresentation and in line with the guidance of various regulatory agencies including DEAC, Department of Education, ATF, DoD, the State of Arizona, VA, and more.
• Acts as the liaison between the prospective student, Financial Services and Student Success to ensure a successful student experience
• Presents SDI’s academic program information and evaluates the best fit for the prospective student
• Monitors our Live Chat application, fielding questions and participating in continual dialog with the Live Chats as needed
• Processes prospective student applications and all supporting documents into SDI’s information systems according to policy and with attention to detail
• Maintains and monitors the lead database effectively
• Participates in company, team and one-on-one meetings and coaching calls as assigned
• Consistently uses the prescribed recruitment methodology
• Supports and collaborates with other Admissions and SDI-wide staff to ensure a seamless student experience
• Adheres to all company and regulatory rules and requirements