Admissions Assistant

About the job

As an Admissions Assistant, you report to the Admissions Team Lead and are responsible for providing administrative support and handling a diverse range of administrative tasks related to the Admissions Department. You are well organized, detail-oriented, flexible, enjoy the administrative challenges of supporting a department, and is comfortable in an environment where change is a constant.

Requirements

Who is American College of Education

Founded in 2005, American College of Education continues to be a leader in professional development through our online programs. The mission of ACE is to deliver high-quality, affordable and accessible online programs grounded in evidence-based content and relevant application. Our graduates are prepared to serve, lead and achieve personal and professional goals in diverse, evolving communities. As a socially conscious institution, we're dedicated to making a positive impact and inspiring our students to do the same.

ACE is a mission-driven institution continually recognized for its commitment to social responsibility and positive impact. As an Impact Institution, we believe we have a responsibility to our students, alumni, employees, communities, and society as a whole. Guided by our core values, we strive to create meaningful impact that extends well beyond our bottom line.

Who You Are

You are passionate about helping students achieve their educational goals. You thrive in a competitive and collaborative team environment. You are comfortable working remotely and have experience collaborating with others in a virtual environment. You possess a strong attention to detail.

As an Admissions Assistant, you report to the Admissions Team Lead and are responsible for providing administrative support and handling a diverse range of administrative tasks related to the Admissions Department. You are well organized, detail-oriented, flexible, enjoy the administrative challenges of supporting a department, and is comfortable in an environment where change is a constant.

Compensation

ACE is committed to paying a competitive wage while staying true to our mission of maintaining high quality, affordable programs for our students. The starting hourly rate for this position is $18.00 plus all full-time employees are eligible for an annual bonus. Offers vary depending on education, prior experience, and expertise being applied to the role.

What We Look For In The Ideal Candidate

Demonstrates self-reliance by meeting/exceeding workflow needs.

Demonstrates positive attitude and motivation, concern for students, teamwork, and excellent time management skills.

Follows established processes as outlined by organization and leadership.

Completes assigned duties based on daily business needs and individual skill set.

Consistently produces a high volume of quality work.

Capable, and adapts as needed, to work under pressure and meet tight deadlines.

Proven ability to work independently with limited supervision and with other department personnel.

Must support and embrace the embrace the College's Impact mission to improve the people and communities we serve through our civic engagement initiatives.  

Must have exceptional communication, organization, and time management skills.

Must be "self-motivated" as well as creative and efficient in proposing solutions to complex, time-critical problems.

Must be collaborative in driving decisions and a team-player.

Strong analytical and problem-solving skills with a high attention to detail.

Builds and maintains student satisfaction.

Recognizes and anticipates student needs.

Day To Day Responsibilities

In this role you will wear different hats, but your skills will be especially essential in the following areas:

Provide administrative support to the Admissions department in a professional, courteous, and efficient manner, assisting students, faculty, and staff

Monitor the admissions inbox throughout the workday

Review all incoming communications to the shared admissions email account; respond when appropriate or route the message to the correct specialist, manager, or department for resolution

For incoming documents, identify the applicant or student in the student information system (SIS), determine program and term start, and prioritize materials for review by an Admissions Coordinator

Verify that documentation received from students is appropriate, complete, and necessary before uploading it to the student record

Answer stakeholder questions when appropriate or direct them to the correct department when additional assistance is needed

Route notifications that do not require document uploads to the appropriate team member or folder for review

Manage documents uploaded by applicants by reviewing for accuracy and ensuring they are stored in the correct location within the student record; may require advanced use of Adobe Acrobat to organize, merge, split, reduce file size, or restructure documents for accurate review

Assist with retrieving official transcripts from third‑party vendors, including downloading, marking as official, locating the student in the SIS, uploading to the correct record, and routing to the appropriate specialist

Process all applicant withdrawal requests

Fulfill requests for copies of admissions letters or decision notifications

Other duties as assigned