Administrative Associate

About the job

About The Company Sentara Northern Virginia Medical Center, located in Woodbridge, VA, is a 183-bed not-for-profit hospital dedicated to providing high-quality, compassionate healthcare services to the community. As part of the larger Sentara Health system, we combine the resources and expertise of a major health organization with the personalized, patient-centered care of a community hospital. Our facility offers quiet, private rooms and a comprehensive range of clinical services, including advanced imaging, cancer treatment, cardiovascular care, emergency services, orthopedics, weight loss programs, and laboratory services. We leverage innovative technology such as Sentara eCare, a state-of-the-art electronic medical record system, to enhance patient safety and satisfaction. Beyond our hospital, Sentara Health extends its reach through outpatient and imaging centers across Northern Virginia, including Lake Ridge, Lorton, Springfield, and Alexandria, to improve access to healthcare. Our mission is to improve health every day by providing exceptional care in a welcoming environment, fostering a culture of continuous improvement, and engaging with our community to meet their healthcare needs.

About The Role We are seeking a dedicated Administrative Support professional to join our team at Sentara Northern Virginia Medical Center. In this role, you will serve as a vital first point of contact for patients, their families, and visitors within your assigned unit or department. Your primary responsibility will be to provide exceptional administrative assistance, ensuring smooth operations and a welcoming environment for all who enter. You will utilize your excellent customer service skills to address inquiries, coordinate appointments, and support the clinical staff with various administrative tasks. This position offers an opportunity to contribute directly to patient satisfaction and operational efficiency while working in a dynamic healthcare setting. The ideal candidate will demonstrate professionalism, strong organizational skills, and a compassionate approach to patient interactions, embodying the core values of Sentara Health.

Qualifications

• High School Diploma or equivalent (Required)
• Clerical experience (Required)
• Healthcare experience (Preferred)
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in basic computer applications and electronic health records
• Ability to handle sensitive information with confidentiality and professionalism

Responsibilities

• Provide administrative support to the assigned unit or department, including managing schedules, filing, and data entry
• Serve as the first point of contact for patients, visitors, and staff, delivering outstanding customer service
• Assist with patient check-in and check-out procedures, ensuring accuracy and efficiency
• Coordinate appointments and communicate effectively with clinical staff and external providers
• Maintain organized records and ensure compliance with healthcare privacy regulations
• Respond to inquiries promptly and professionally, providing information or directing to appropriate personnel
• Support billing and coding processes as needed, collaborating with finance departments
• Participate in team meetings and contribute to continuous improvement initiatives