Administrative Assistant

About the job

Position Overview

This opportunity is for a Customer Care Representative (Temp) on a 5-month contract. The role supports customers by responding to questions, resolving issues, and providing clear guidance through phone, email, and web-based communication.

A strong fit for someone who enjoys a fast-paced environment, values professionalism, and takes pride in accurate, thoughtful support.

Pay is $17.00 to $20.00 per hour.

What You’ll Do

• Resolve customer issues and concerns via phone, web, and email communication
• Process applications, audits, and related work accurately and on time
• Provide guidance on certification pathways and eligibility requirements
• Maintain accurate customer records and database updates
• Partner with internal teams to develop and deliver customer communications
• Stay current on policies, procedures, and program updates
• Support process improvement by enhancing and documenting procedures as needed
• Maintain high standards of professionalism and phone etiquette at all times

Qualifications

• At least 1 year of experience in a customer support or similar role
• Strong interpersonal skills and the ability to communicate professionally with internal and external contacts
• Ability to write clear, concise, and grammatically correct correspondence and reports
• Strong organization skills with the ability to manage priorities in a fast-paced environment
• High attention to detail and accuracy in day-to-day work
• Ability to collaborate effectively and contribute within a team environment
• Ability to remain positive and professional under pressure
• Comfort working independently and solving routine problems