ABA Scheduler

About the job

Location: Remote

Job Type: Full-Time

Schedule: 9am to 5:30pm PST

Compensation: $20 - $24 DOE

Position Overview We are seeking an experienced, proactive ABA Scheduler to lead scheduling efforts across our behavioral health programs. This individual will play a key role in driving efficient operations by managing daily scheduling needs, scheduling assessments resolving conflicts, and creating long-term scheduling solutions for both clients and staff. A successful candidate will be a strong communicator , a team-oriented leader, and someone who thrives in a fast-paced, dynamic environment.

The Scheduler will work closely with parents, Behavior Technicians, BCBAs, Supervisors, trainers, and the recruitment/onboarding team to ensure that newly hired staff are successfully matched with clients. This role requires strong interpersonal skills, initiative, and the ability to improve processes while providing a high level of customer service to both internal teams and client families.

Key Responsibilities

• Lead day-to-day scheduling operations, including real-time adjustments due to cancellations, staff changes, or client needs
• Scheduling assessments in-clinic
• Communicate effectively and professionally with parents, technicians, clinical supervisors, and internal departments
• Take initiative in identifying and implementing new scheduling strategies or tools to streamline operations Collaborate with the recruitment and onboarding teams to match new hires with upcoming client sessions
• Serve as a liaison between clients, BCBAs, Supervisors, and staff to coordinate overlaps, training schedules, and permanent caseloads
• Notify staff and families of updated schedules and reroutes in a timely and courteous manner
• Track and manage client and technician availability, ensuring alignment with service needs
• Handle last-minute changes and provide immediate solutions with minimal disruption to services
• Assist with staff interviews or operations projects as needed
• Monitor session cancellations and follow company policies on make-ups and documentation Maintain accurate records and systems related to schedules and availability
• Attend internal meetings and trainings; represent Burnett Therapeutic Services with professionalism and warmth

Qualifications

• Minimum of 2 years experience in scheduling or clinic operations , preferably within ABA, autism services, or healthcare.
• Excellent verbal and written communication skills ; strong phone and email etiquette
• Friendly, approachable, and comfortable speaking directly with parents and staff Strong time management and multi-tasking skills ; able to manage overlapping needs and reroute multiple staff simultaneously
• Strong problem-solving and decision-making skills under pressure
• Proficiency with Google Workspace (Docs, Sheets, Gmail) and/or Microsoft Excel.
• Highly organized, reliable, and detail-oriented
• Bilingual in Spanish is a must
• Key traits: dependable, professional, collaborative, proactive, solutions-driven, and customer service-oriented

Requirements

• High school diploma or equivalent (required)
• Willingness to learn, grow, and contribute to a team-oriented culture
• Prior experience recruiting in an ABA/mental health agency or healthcare setting (preferred)

Work Schedule

• 9 am to 5:30 pm PST; however, during heavy work times, staff may be asked to work during after-hours. The candidate must be able to work in the Pacific time zone.

Why Choose BTS?

At BTS, you’ll find a long-term career with mentorship, training, and growth opportunities. We collaborate with compassion and respect individuality, fostering an environment where everyone can thrive and grow.