Supervisor

Key Responsibilities

Daily Operations Management:

Oversee opening and closing duties of the restaurant/lounge.

Monitor and coordinate front-of-house and bar operations.

Ensure tables, dining areas, and lounge sections are clean, organized, and properly set.

Staff Supervision:

Assign duties and supervise servers, bartenders, and support staff.

Train new staff and ensure adherence to service standards.

Monitor staff performance and provide feedback or coaching as needed.

Customer Service:

Greet and interact with guests to ensure satisfaction.

Handle complaints or concerns promptly and professionally.

Ensure guests receive high-quality service throughout their visit.

Inventory and Supplies:

Monitor stock levels for food, beverages, and supplies.

Coordinate with kitchen and procurement teams for timely restocking.

Assist in managing and minimizing waste.

Quality Control:

Ensure food and drinks meet presentation and quality standards.

Monitor adherence to hygiene and safety regulations.

Conduct routine checks to maintain cleanliness and ambiance.

Cash and POS Handling:

Supervise billing, payments, and cash handling procedures.

Ensure accuracy in the use of POS systems and customer transactions.

Team Coordination and Reporting:

Communicate shift details, policies, and updates to team members.

Prepare shift reports and communicate with management on staff or customer issues.

Support in planning promotions or special events.

Requirements

High school diploma or equivalent (Degree or diploma in Hospitality Management is a plus).

Proven experience in a restaurant/lounge supervisory or team lead role.

Strong leadership, interpersonal, and customer service skills.

Ability to multitask and work in a fast-paced environment.

Good understanding of food safety and hygiene regulations.

Industries:Restaurants

Function: Others