SME Account Manager (B2B)

Responsibilities:

Ownership – You will own a book of business from post-sale handoff through renewal and expansion. You would use your Enterprise B2B experience to deeply understand the customers’ business objectives, and organizational structure, demonstrating how our products can deliver outcomes.

Identify Cross-sell Opportunities – You will learn to spot opportunities for product safety and stewardship services within your customers’ businesses.

Expansion – You will also identify opportunities to expand services within existing accounts, developing and owning relationships with the senior leadership teams.

Customer Satisfaction – Identify and mobilize product champions within the client’s user base by rallying internal teams to ensure a swift resolution of their issues.

Forecasting – You will proactively monitor account health and develop user/usage growth plans. You will accurately forecast your sales pipeline and expansion opportunities.

Organization – Exhibit meticulous attention to detail and organizational skills, ensuring timely documentation of all customer interactions. You will need to manage multiple tasks simultaneously such as client requests, demos, proposals, business reviews, ticket resolutions, etc.

Renewals – Plan and manage renewal activity and price adjustments that result in meeting/exceeding account growth targets. Partner with the internal teams to ensure accurate invoicing and timely payment.

Voice of the Customer – Review and provide feedback to reflect

Qualifications:

At least 5 years of demonstrated success in expanding enterprise client accounts and driving revenue growth in a B2B sales environment. Experience with technology, IT, subscription-based regulatory solutions or the SaaS industry is preferred.

Experience developing complex growth strategies within an international organization.

Expertise in client retention and renewal processing.

Track record of consistent quota achievement as an individual contributor navigating larger deals, understanding complex sales cycles, and managing multiple stakeholders.

Exceptional organizational skills and attention to detail, ensuring accuracy in all documentation and deal management using Salesforce.com, LinkedIn Sales Navigator, or similar applications.

Robust interpersonal skills with the ability to build and maintain productive relationships with external and internal stakeholders.

Industries:Management Consulting

Function: Accounting and Finance