Order Management Engineer

The opportunity:

Hitachi Energy is a world leader that is advancing a sustainable energy future for all. We are advancing the world’s energy system to be more sustainable, flexible, and secure, and we collaborate with customers and partners to enable a sustainable energy future – for today’s generations and those to come.

The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 3000+ skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning. However, over the last decade, it has evolved to become the largest Operations hub. The India Operations Centre team at Chennai, Bangalore and Gurugram supports Hitachi Energy’s units in more than 40 countries across a wide portfolio of all the four business units in Hitachi Energy to date, the team has executed engineering and commissioning for projects in more than 80 countries.

Support the Project Management department in the execution of Standard Material spares and Service orders for German & Global Market.

How you’ll make an impact:

• Support the execution of Standard Spares and other HV service orders, mainly for the German market

• Processing of orders as per the standard process workflow.

• Ensure sales orders keyed in SAP and order acknowledgements sent to customer in timely manner.

• Clarification of open technical points and ensure orders processed on time for execution.

• Full accountability in managing the orders and customers related to the orders.

• Collaborate with key stake holders to fulfil the orders from customers and meet the Service unit expectations in terms of Cost, Revenue and Quality.

• Manage export controls, identify and mitigate risks for the orders executed.

• Close coordination with SCM & Planning for prioritizing the orders.

• Resolve conflicts proactively and if needed escalate, seek help from Team lead or Management to ensure progress is on track.

• Adhere to the Order management processes in the organization. Ensure implementation and compliance of OHS group guidelines.

• Ensure Hitachi Energy integrity guidelines are followed in the team. Ensure IS security policy followed in the team. Acts as role model for the team.

• Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Graduate in Electrical Engineering with minimum 4 - 5 years relevant experience in Order / Project Management.

• Excellent skills in Speaking, Reading and writing English language, German Basic language is added advantage.

• Experience working with Order management related tools and processes.

• Hand on experience of working with SAP SD/ PS module.

• Very good knowledge & experience working with MS office tools.

• Should possess strong communications & negotiation skills to convince customers stakeholders

• Ability to work under pressure to manage customer expectations

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Industries:Consumer Electronics, Electrical & Electronic Manufacturing, Information Technology & Services