Head, Retail & Sales

Job Summary

The Head of Retail is responsible for leading and managing the retail business operations of the company’s oil and gas downstream sector.

This includes overseeing fuel station operations, driving sales and revenue growth, ensuring operational efficiency, and maintaining regulatory compliance.

The role requires strategic leadership, business development expertise, and strong people management skills to optimize the company’s retail footprint and market positioning.

Key Responsibilities

Strategic Leadership & Business Growth:

Develop and implement a retail growth strategy aligned with the company's objectives.

Identify new market opportunities and expand the company's retail network across Nigeria.

Lead brand positioning efforts to enhance market share and customer engagement.

Sales & Revenue Optimization:

Drive fuel, lubricant, and non-fuel retail sales to meet revenue and profitability targets.

Implement competitive pricing strategies and sales promotions.

Monitor market trends and adjust business strategies accordingly.

Retail Operations Management:

Oversee the day-to-day operations of all retail outlets, ensuring efficiency and profitability.

Develop and enforce standard operating procedures (SOPs) for service stations.

Implement effective inventory management to minimize losses and stock shortages.

Compliance & Risk Management:

Ensure all retail stations comply with DPR, NMDPRA, and other regulatory requirements.

Enforce strict health, safety, and environmental (HSE) standards at all outlets.

Conduct periodic audits and assessments to identify and mitigate risks.

Customer Experience & Service Quality:

Establish high customer service standards to enhance the consumer experience.

Implement customer feedback mechanisms and loyalty programs.

Ensure proper training of retail staff to maintain excellent service delivery.

Industries:Oil & Energy

Function: Sales